FAQ

Frequently Asked Questions (FAQ)

Do you have a question? Here you’ll find answers to the most common inquiries. If your question isn’t listed, feel free to reach out to us anytime at info@azaro-london.com— we’re happy to assist you.

Shipping & Delivery

Do you offer free shipping?
Yes — shipping is free within the United Kingdom.

Can I have my order delivered to a pickup station?
Currently, we only offer delivery to the shipping address provided during checkout. Unfortunately, delivery to pickup stations or parcel lockers is not available at this time.

How long does delivery take?
Orders placed on business days (Monday to Friday) before 18:00 (GMT) are processed starting the same business day. Orders placed after 18:00 (GMT), on weekends, or on public holidays are processed the next business day.
On average, processing time (payment confirmation, quality checks, and packaging) takes 2 to 3 business days (Monday to Friday).
After dispatch, delivery usually takes 4 to 9 business days (Monday to Friday). During peak periods such as holidays or special promotions, there may be delays.

Estimated total delivery time: 6 to 12 business days.

How can I track my package?
Once your order has been dispatched, you will receive an email with a tracking link. Tracking may take up to 24 hours to become active.

Which shipping partners do you work with?
We work with reliable shipping partners to ensure secure and timely delivery across the UK. The carrier used may vary depending on the destination and shipment.

What happens if my package doesn't arrive?
Please first check the tracking link in your dispatch email. If there are no updates, contact us at info@azaro-london.com If your package is confirmed as lost, we will offer a replacement or a refund based on your preference.

What if my delivery is damaged?
If your item arrives damaged, please contact us within 7 days of receipt at info@azaro-london.com Include your order number and photos of the item and packaging, and we will resolve the issue promptly.

Returns & Refunds

How can I return an item?
If you are not satisfied with your purchase, you can request a return within 30 days after delivery. Please email info@azaro-london.com with your order number and the item(s) you wish to return. Returns are only accepted if the item is unused, undamaged, in its original packaging, and with tags attached.

When will I receive my refund?
Once we receive and inspect your returned item, we will process your refund to your original payment method within 10 business days. You will receive an email confirmation once the refund has been issued. Please note that your bank or payment provider may take additional time to post the refund.

Who covers the return shipping costs?
If you received a damaged, faulty, or incorrect item, we will cover the return shipping cost. For all other returns, the customer is responsible for return shipping costs. Please contact us before returning any items at info@azaro-london.com

Privacy

How does Azaro London handle my data?
We prioritize your privacy. All data is transmitted using SSL encryption. Payment information is securely processed and is not stored by us. Your personal information is handled in accordance with our Privacy Policy.

Will my data be shared with third parties?
We do not sell your personal information. We share information only as needed to provide our services (for example, payment processing, shipping, and customer support). Please see our Privacy Policy for details.

Payment

What payment methods can I use?
We accept the following secure payment methods: Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay, and Shop Pay.

In which currency will I be charged?
All prices and payments are in GBP (British Pounds). If you are using a foreign bank account, your bank may charge conversion fees.

Is my payment secure?
Yes — payment information is securely processed using encryption and industry-standard security measures.

How do I know if my payment was successful?
After placing your order, you will receive an order confirmation email. Please check your spam/junk folder if you do not see it. If you still have questions, contact us at info@azaro-london.com.

What should I do if my payment doesn't go through?
Please check your card details and available funds. If the issue persists, contact your bank or reach out to us at info@azaro-london.com— we’re happy to assist you.

Contact Information

Email: info@azaro-london.com
Phone: +44 33 08080062

Company Address: Postbus 1135, 4700BC Roosendaal, Netherlands
Warehouse Address: 106 Chells Way, Stevenage SG2 0LT, United Kingdom

Customer Service Hours (GMT)
Monday to Friday: 09:00 – 17:00
Weekends: 11:00 – 16:00